Thanks so much, we’re glad to hear you’re enjoying the rug! We know shipping delays can be frustrating, and we appreciate your patience as we worked to get it to you!

Hi Erin, we're glad you like the look of the rug and are sorry you're unhappy with the pattern directionality. The pattern orientation of our rugs is actually customizable due to the custom nature of our product. To help with pattern orientation, we offer tools on our website that allow you to visualize different layouts before making a selection. By entering your rug’s length and width, you can view its orientation and even rotate the image to ensure it’s the right fit for your space. Thank you for your feedback, please let us know if you need any assistance from us!

Hi Emma, thank you so much for your feedback. We understand that pet-friendly means different things to different pet parents. Our pet-friendly rugs are designed for easy cleaning and to handle everyday accidents. We're glad to see that our customer care team was able to help. If there is anything else we can do to help, please don't hesitate to reach out!