Beware!
I had a very disappointing experience with Customer Rug. I paid nearly $1,000 for a rug, and when it arrived it was about 2 inches shorter than the listed size. When I contacted customer service, they told me this was “within their acceptable size tolerance” and refused to offer any meaningful solution.
For a purchase at this price point, I expected the rug to match the advertised dimensions much more closely. A difference of a couple inches might not sound like a lot, but when you’re ordering a rug for a specific space, it absolutely matters.
It feels misleading to advertise a specific size and then hide behind fine print when the product doesn’t match. Between the high cost and the lack of accountability, the whole experience left me feeling like I wasted my money.
I would strongly recommend buyers double-check the company’s sizing policies before ordering, because what you receive may not match what you think you’re paying for....
Ernesta response
Thank you for sharing your experience. We understand how important precise sizing can be when a rug is ordered for a specific space, and we’re sorry this was frustrating.
Because our rugs are handmade and finished by hand, slight size variations can occur during the weaving and binding process. We note a small tolerance in our sizing for this reason.
We truly appreciate the feedback and will continue working to set clear expectations for customers when selecting the right size for their home.
Velma • Straw • 6′ 5″ ×
7′ 5″
ReviewMarch 11, 2026
Natalie's rug
Performance rug
From
$400
$320
20% off
Performance rug
From
$400
$320
20% off
Performance rug
From
$400
$320
20% off