Louie

Hi Jenny, we’re so glad to hear you like the rug, but we completely understand how frustrating it must be to end up with the wrong shape. Our rugs are custom-cut to order, which means we aren’t able to accept returns once an order has moved into fabrication. That said, we know the ordering process can be a bit overwhelming, and we appreciate your feedback. For future orders, we’d love to help guide you through the options, we offer complimentary design and sizing consultations to make sure everything feels just right. We’re always here to help!