Hi Robert, we’re so glad to hear that you loved the look of your rug - though I am sorry to hear about the persistent odor you’ve experienced—this is absolutely not the experience we want for our customers. While some new rugs can have an initial scent due to materials and packaging, it should not be as strong or long-lasting as you’ve described. We’d love the opportunity to make this right and explore a solution for you. A member of our customer care team will be reaching out to you via email.