Hi Rylee, we appreciate you sharing your experience. Because all of our rugs are custom-cut to order, we aren't able to offer returns once fabrication begins. That said, we do allow cancellations within 24 hours of placing an order. For future orders, we’d love to help you feel more confident in your selection, we offer complimentary design and sizing consultations to support you every step of the way. Please don’t hesitate to reach out, we’re here to help!

Thanks for sharing a photo, Carol! Eleanor looks beautiful in your bedroom!