Ernesta at Home

Kathleen B.1 post

Connecticut

Verified buyer

I absolutely hate what I received

The rug I received, after ordering the “Warm Grey”, is an icy silver white. I think this may have been a mistake on Ernesta’s part. I realize I could have asked for a sample, but figured any shade range around the sample color depicted would work. I ...

Ernesta response

Hi Kathleen, I’m so sorry to hear the color wasn’t what you were expecting. We understand how important it is for the tone to feel just right in your space. Our team has since connected with you directly to review this and walk through the available options. While color can vary slightly depending on lighting and screen settings, we always aim to set clear expectations and support our customers throughout the process. We truly appreciate you giving us the opportunity to assist.

Kathleen’s Rug

Rufus Jane • Warm Grey • 2′ 6″ × 14′

Reviewed April 2, 2026