Ernesta at Home

Hi Amanda, I’m so sorry to hear about the pulls you noticed on your rug, that’s definitely not the experience we want for you. It looks like our team followed up via email about a week ago, but I completely understand how easy it is for messages to get missed. I’d be happy to reconnect and make sure we get this resolved for you as quickly as possible. If you’re able to check your inbox (and spam folder just in case), you should see our message there, but please feel free to reply here or reach out again and we’ll take care of you right away.