4/16/26 Order Still Not Installed. . . .
I wish I could leave a review as requested but, ironically, you are asking me to review rugs ordered on April 16, 2026, that still have not been installed….
I ordered the Ernesta rugs because because the promised 2-4 weeks from order to delivery fit my renovation and move-in schedule. Only two weeks after my order did I learn that Audrey Sky was backordered (although the website continued to assert the 2-4 week delivery estimate for Audrey Sky throughout this whole period).
To add insult to injury, when the rugs were finally delivered on 7/18 — despite my filling out the White Glove Delivery online form noting that the rooms were on the second floor — only a two-man Ryder team dropped the rugs in my foyer and assured me that they would be back on 7/27 with a four man team for the install. No show on 7/27, and despite repeated calls to Ryder no date to complete the install. So, the rugs sit in my foyer…....
Ernesta response
Thank you for taking the time to share your experience. We sincerely apologize that your order was impacted by an unexpected backorder and that your White Glove delivery did not go as planned. This fell short of the experience we strive to provide. Our team is actively working with our delivery partner to complete your installation as quickly as possible, and we'll remain closely involved until everything is resolved.
Audrey • Sky • 15′ ×
12′ 9″
ReviewJuly 28, 2026
David's rug
Wool Flatweave Rug
From
$475