Ernesta at Home

Thank you for sharing your feedback. We’re sorry to hear the rug didn’t meet your expectations, especially given the investment. Comfort and sizing are important, and our Design Assistants are always available to help guide sizing and selection before ordering. The fraying you mentioned is not something we’d expect so soon, and we’d appreciate the opportunity to look into this further. If you’re open to it, please reach out to our Customer Care team at [email protected] so we can review and assist.