Disappointing for the Price.
OK so it’s not that this rug is bad but for the $4000 that I paid for it there are some definite issues. First it is not comfortable and honestly, we can’t figure out why because we spent a lot of time with the sample and thought that it would be. Second somehow I ordered the wrong size. now I realize part of this is on me, but it’s also on the website that didn’t confirm multiple times that what I thought I was ordering is what I was ordering. Third, some of the edges are already fraying and the rug is only been down on the ground for a little over a week . All in all we had high expectations for this, given the other reviews and the price and we are left, thinking that it wasn’t a great way to go...
Ernesta response
Thank you for sharing your feedback. We’re sorry to hear the rug didn’t meet your expectations, especially given the investment. Comfort and sizing are important, and our Design Assistants are always available to help guide sizing and selection before ordering. The fraying you mentioned is not something we’d expect so soon, and we’d appreciate the opportunity to look into this further. If you’re open to it, please reach out to our Customer Care team at [email protected] so we can review and assist.
Tashi • Stone • 12′ ×
12′
ReviewFebruary 1, 2026
