C
Cheryl R.1 post
Colorado
Verified buyer
StarStarStarStarStar

Rug has a chemical smell

Love the quality …. it is well made as you would expect from a custom made rug of this caliber. Unfortunately the piece has a strong chemical odor. It had been two weeks and the smell persists. I have tried 2 rounds of baking soda to no avail. So dis...
Ernesta response
Thank you so much for your feedback! Our team is currently looking into your case to make sure everything is addressed properly. Typically, any new-rug smell should dissipate within a few weeks, so we appreciate you flagging this so we can take a closer look and help get this resolved for you. πŸ’›
Tallulah β€’ Silver
Reviewed November 11, 2025

Cheryl's rug

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