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What I received was very different color than what was photographed on Ernesta’s website
I love the concept; being able to order a rug that is a custom size. That said, I carefully chose the rug that I ordered and when it arrived, it was a completely different color hue. I took very clear photographs of the differences and instead of the...
Ernesta response
We’re sorry to hear the rug didn’t look as expected, and we truly appreciate you sharing your feedback. Our team reviewed your photos and worked directly with you to find a resolution that works for you. While subtle variations in tone can occur between imagery and finished pieces, we’re always looking for ways to make our photography and material descriptions as accurate as possible. Thank you for helping us continue to improve.
Arthur • Grey
Reviewed October 3, 2025
