Ernesta at Home

Adelaide S.1 post

New York

Verified buyer

Love the rug, came with a rip

I love the rug but it arrived with a large gash in the underside, when I got the attachable non slip mat. For what I paid it should not have arrived with a rip, and I should have gotten a response to my email about it. I am disappointed with the comp...

Ernesta response

We’re so sorry to hear this, that’s absolutely not the experience we want for you. Our team is already reaching out directly to help make this right and ensure you receive the quality you expected. Thank you for bringing this to our attention.

Adelaide’s Rug

Velma • Straw

Reviewed October 28, 2025