I like my rug
I'm happy with my rug and the color and quality. The samples I ordered were very helpful. Two things I didn't like: 1. During the online ordering, Shopify somehow placed and processed my order without me submitting the billing information! Felt like I had been hacked. We talked with the online rep and had to sort it out, but that was unsettling. 2. I thought I was getting white glove delivery with placement of the rug. The delivery guys walked it over my threshold put it down and told me that's what the delivery ordered. I had prepared my space with furniture moved and tape markings for proper placement like their emails told me to do but I had to move and place the 13' by 14' rug myself....
Ernesta response
Thank you for your review! We're so glad you're happy with your rug and found the samples helpful.
We appreciate your feedback on both the ordering and delivery experience. Your order was placed with our Inside Entryway delivery service, though we understand how the communications may have created different expectations. We'll be sharing your comments with our team as we continue improving the experience.
Emerson • Bone • 13′ ×
14′
ReviewJuly 17, 2026
ROBERT's rug
Natural Sisal Rug
From
$375
Natural Sisal Rug
From
$375