Ernesta at Home

Thank you for taking the time to share your feedback. We're sorry to hear the Isabelle Grey hasn't performed as expected in your home. The Isabelle is made from durable nylon fibers designed to stand up well to everyday use and is generally easy to maintain. Factors such as lighting, pile direction, foot traffic patterns, and accumulated soil can sometimes affect how a rug appears over time. Our Customer Care team would be happy to help with care and maintenance recommendations. Please reach out to [email protected], and we can provide cleaning guidance based on your specific concerns and the areas you're looking to address.