Monroe Lee

Hi Larry, thank you for your feedback - though, I am sorry your rug did not work out in your space. Because our rugs are made to order, we’re unable to accept returns or exchanges once production begins. To help ensure the perfect fit, we offer complimentary sizing and measuring consultations before ordering. Our team is always happy to guide you through the process so you can feel confident in your selection.

Hi Kimball, we're so sorry that you're disappointed with your new rug. Our pet-friendly rugs are made from performant fibers that are meant to stand up well to any accidents and tolerate cleaning products, which make them a great choice for many pet owners. However, we understand that issues like clawing and digging can still be a concern. We find that flatwoven styles with low pile construction are better suited for these specific concerns. We apologize for any misunderstanding and want to ensure you're happy with your Ernesta purchase. We've reached out to discuss how we can help with a rug that could be better suited for your home and make this right by you.